Refund Policy
Effective date: [EFFECTIVE_DATE]
[LEGAL_BUSINESS_NAME]) pending the operator’s real registered business information. Do not treat it as final legal text.How refunds work
Prolio doesn’t currently offer automatic, self-serve refunds. If you believe you’re owed a refund — for example, a billing error or a duplicate charge — contact support@prolio.site and we’ll review your request manually.
Cancelling instead of refunding
If you no longer want a paid plan, cancel it from your dashboard’s Billing page at any time. Your plan stays active until the end of the current billing period, then moves to Free — you won’t be charged again, and nothing you’ve published or entered is deleted.
Policy specifics
[REFUND_ELIGIBILITY_WINDOW_AND_CRITERIA] — the specific eligibility window and proration/partial-refund rules for a manually-approved refund have not yet been finalized and will be added here before this page is treated as final.
Contact
Refund requests: support@prolio.site.